Frequently Asked Questions
Everything you need to know about shopping with Stine Goya.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. Local payment options such as Klarna may also be available depending on your region.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your shipment's progress in real-time.
What is your return policy?
We offer a 14-day return window from the day you receive your order. Items must be returned in their original condition, unworn, and with all Stine Goya tags still attached to be eligible for a full refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How do I find the right size?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes or need specific measurements, our customer care team is available to provide personalized styling and sizing advice.
Are your collections sustainable?
At Stine Goya, we are committed to increasing our use of responsibly sourced materials. We provide detailed information regarding the fabric composition and sustainability credentials of each garment within the product description.